Account
ID
The unique reference for each of a customer's accounts on the Select Database.
Activation
Request Form (ARF)
URL: https://secure.worldpay.com/app/arf.pl
Form that the customer submits to the Technical
Support Team when he is ready to go live.
Agent
Number
Assigned by the bank. WorldPay's reference number with the bank.
AMEXC
American Express Customer
ARF
See Activation Request Form (ARF).
Authorization
A process where the transaction is approved.
Bank
Compliance form
The customer must complete this document and get it stamped by his bank
to confirm his business details. It is a requirement of the customer acceptance
process.
Bureau
The former name for WorldDirect
.
Call-back
password
The password relating to a call-back URL
.
Call-back URL
The customer can set up a call-back URL on the Customer Management System (CMS) . This URL can
be used for payment responses that are displayed to his shoppers. The
customer can set up the call-back URL and password by clicking on the
`Configuration Options' button for the required installation at the Home
page on the CMS.
Card issuer
See issuer .
Card scheme
Mastercard, Visa or Switch.
Card
scheme rules and regulations
Operating rules set by the card schemes to which all member banks must
comply.
Cardholder
See shopper .
'cardholder
not present' transactions
Transactions which are processed via telephone or the Internet. The merchant
does not have sight of the card or of the cardholder's signature.
Chargeback
A transaction dispute procedure, initiated by a cardholder/shopper, which
may result in a debit being applied to the customer's account.
Chargeback
Guide
A document describing what happens when a chargeback is raised on a WorldPay
Direct customer. It provides support to the customer in deciding whether
to process the transaction in question or make inquiries as to the identity
of the cardholder.
Click and
Build
WorldPay's multi-currency and multilingual online shopping system and catalogue
builder.
Code 10 call
An authorization check made by an issuer
, where a customer is suspicious about a transaction.
Collection
assistance
A `Please can you help' type of letter sent by one card scheme member to
another.
Company ID
A unique reference for a customer on the Select Database . Also known as WorldPay Company ID (WCID) .
Company number
Assigned by the acquiring bank. A way in which the bank identifies a merchant
on their system.
NatWest: 6 digit unique number
Midland: 6 or 7 digit unique number
Barclays: same as Terminal ID (TID)
. 8 or 16 digit number
Completion
See deferred processing . Once
a supplier is satisfied that a
'pre-authorized' transaction should go ahead, he 'completes' the transaction.
Continuous
authority transaction (Mastercard and Visa only)
A transaction for which a cardholder grants written permission to a customer
to periodically charge their account number for recurring goods or services
(for example, club membership or magazine subscription).
Customer
A business that is using WorldPay to facilitate the selling of its products/services:
For example, ISPs who host TecknaShop or internet store-owner s.
Customer
Acceptance
Email:autorisk@worldpay.com
(All Customer Acceptance)
emea.applications@worldpay.com
(UK CA Team)
rowapps@worldpay.com (International
CA Team)
Previously known as Risk .
The Customer Acceptance Team receives the customer's initial application
form. They assess his application and decide whether he can become a WorldPay
customer. The ROW Customer Acceptance Team deal with companies incorporated
in the USA and the Asia-Pacific regions and the EMEA Customer Acceptance
Team deal with companies registered in Europe, the Middle East and Africa.
Once the customer's web site is live, they also check any changes he wishes
to make, ensuring he adheres to any agreements he has signed with us.
Occasionally, they run random checks on his web site to ensure it conforms
to all agreements.
Customer
Management System (CMS)
URL:https://select.worldpay.com/wcc/admin
A tool for WorldPay customers to manage their WorldPay accounts. Previously
known as MAMS or WAS.
Customer
Procedures Guide
Aimed at customer/customer's integrator who is integrating with the WorldPay
payment service.
The document explains how the customer's WorldPay account is set up and
how to carry out various administrative procedures.
Customer
Service
Email:customerservice@worldpay.com
Telephone:+44 (0) 870 742 7002
Available:0700 to 2300 GMT, every day
Provide (non-technical) support to customers. The Customer Service Team
can offer help with any issue to do with WorldPay's services. You should
direct technical queries to the Technical Support Team.
See also Customer Support and
Technical Support .
Customer
Services Director (CSD)
Email: csd@worldpay.com
The Customer Services Director oversees all components of WorldPay's service
to the customer and ensures that the customer is receiving a good level
of service.
The customer can contact the Customer Services Director for advice on who
to speak to at WorldPay with his question or problem. The customer can
also register any comments or complaints that he may have.
Customer
Support
Customer Support is divided into two; Customer
Service and Technical Support
.
Deferred
processing
A facility available through WorldPay which allows the supplier to:
check a shopper's credentials/creditworthiness before providing the goods or services.
identify duplicate transactions before they are sent through to the banks for processing.
Once the supplier is satisfied that the transaction should go ahead, he `completes' the transaction.
Direct
Debit Authority form
UK customers must fill out a direct debit authority, so that WorldPay can
debit any fees that are due (for example the annual set-up fee).
Expired card
A card on which the embossed, encoded, or printed expiry date has passed.
Fulfilment
A document image that NatWest supplies in response to a Request for Information.
FuturePay
A WorldPay product, which enables both fixed amount (standing-order-like)
contracts and variable amount (direct-debit-like) contracts with infinitely
flexible permutations on possible constraints. It need not involve any
initial payment, and the amount and timing of payments may vary.
GoldMine
Customer relationship management software.
Gold ID
A unique reference on the GoldMine system. For customers, this will usually
be the same as their Company ID
.
Good Faith
A 'Please can you help' type of letter sent by one card scheme member to
another.
In real time
Instantaneously, immediately
Installation
ID
The unique reference number assigned by WorldPay for a particular Select
installation. The customer includes this is the number in his payment
form. The customer will probably have two installation IDs; one for live
and one for testing.
Integration
Guide
The technical guide that helps a customer to set up his Shopping System
to use the WorldPay Internet payment mechanism. He can view or download
this document when he has paid for WorldPay.
Internet-trader
Individual or company who owns an internet site from which products/goods
can be purchased.
Intershop
A method of integrating with WorldPay.
Issuer
Also known as issuing bank ,
card issuer . A member bank
that issues cards and whose name appears on the card.
Issuing bank
See issuer .
Live Server
The secure server onto which Technical
Support transfers your payment page files to make them live.
Login password
The password used by a customer or a shopper to access the Customer Management System (CMS) or the Shopper Management System (SMS) .
MAMS
Old name for the Customer Management
System (CMS) .
Member
An organisation (usually a bank) which is a signed up to operate within
the terms of the card scheme.
Merchant (1)
An individual or company approved to accept a credit or bank card.
Merchant (2)
Obsolete way to describe an individual or company who is using WorldPay
to facilitate the selling of its products/services on its internet site.
These individuals or companies are now known as customer s.
Merchant
Number
See Outlet ID/Number .
Merchant
Service Charge (MSC)
The charge levied on a transaction by the acquiring bank.
See also Transaction Service Charge (TSC)
.
Multi-currency
transaction
Transaction where the currency in which the shopper makes payment may differ
to the currency in which the customer receives payment. Allows shoppers
to purchase goods and services in a currency that they recognise and understand.
The customer can offer goods in over 160 currencies and receive payment
in any of 22 currencies.
NDC
National Data Corporation
NDCC
NDC Acquired Customer
NWAC
NatWest Acquired Customer
OBAC
Other Bank Acquired Customer
Outlet ID/Number
Also referred to as Merchant Number
. Assigned by the acquiring bank. A way in which the bank identifies
a merchant on their system. There is one outlet number for each of the
merchant's remittance currencies.
NatWest: 8 digits. Also known as Streamline
ID/Number .
Midland: 15 digits
Barclays: 7 digits
Password
Could be login password , or
call-back password .
Partner ID
The Company ID for a partner.
PC-EFT
Shortly to be replaced by WP-EFT (WorldPay
Electronic Funds Transfer) .
A software package which enables the authorization and processing of `cardholder not present' transactions
to the relevant acquiring bank. In order for merchants to process
transactions via WorldPay, they have to be entered onto the PC-EFT system.
Post-authorization
See pre-authorization .
Pre-authorization
A transaction that verifies if there are sufficient funds on the card.
The amount of the transaction is held for a period not longer than 30
but as short as 7 days. The post authorization transaction actually charges
the account and pays the merchant.
Real time
See in real time .
Refund
When funds for a transaction are returned to a shopper by the customer.
Remittance
The funds that WorldPay pays to the customer.
For customers offering WorldAccount: Transactions are remitted to the customer's
bank account each Wednesday, 4 weeks in arrears. Bank Transfer Charges,
Refunds and WorldPay's TSC are calculated and deducted before remittance
occurs.
For WorldDirect customers: Transactions are remitted to the customer’s
bank account each Wednesday, 4 weeks in arrears (1 week in arrears for
customers domociled in the USA or Canada). Bank Transfer Charges, Refunds
and WorldPay’s TSC are calculated and deducted before remittance occurs.
For NatWest Acquired customers: Transactions are remitted to the customer's
bank account 3 to 5 working days after the transaction was made. If the
customer is set up to process sterling transactions only, NatWest debits
the agreed MSC from the customer's bank account each month. If the customer
is set up for multi-currency processing, NatWest collects the MSC before
remittance.
For Other Bank Acquired customers: Transactions are remitted to the customer's
bank account 3 to 5 working days after the transaction was made. The acquiring
bank debits the agreed MSC from the customer's bank account each month.
Remittance
currencies
The currencies in which the customer can accept payment from WorldPay and
into which foreign currency payments are converted. The customer must
have an account for each remittance currency before applying. There are
22 remittance currencies.
Request
for Information (RFI)
A request from the cardholder's issuing bank for copies of a signed sales
receipt or other suitable documentation to prove the validity of a transaction.
Risk
The former name for Customer Acceptance
.
Select Checkout
Plain text (via HTTP) integration method. Used by the majority of customers
for simple integration with the Select Gateway.
Select Checkout lets the customer have multilingual and configurable payment
pages, but does not offer WorldAccount. Checkout allows the customer to
have repeat billing, a delivery address and call-backs. To integrate with
Select Checkout the customer needs knowledge of HTML forms. No scripts
need to run on the customer's server.
Select Database
The main transaction and reporting database underlying the Select Gateway.
Select Gateway
The web-facing service for capturing payment information.
Select Invisible
Batch processing interface to the Select gateway. Using either Select Junior
or Select Pro, the customer can use Select Invisible to communicate directly
with WorldPay on behalf of the shopper, submitting batches of transactions
or transactions that require only simple feedback. The use of Select Invisible
is not normally permitted for purchases, although all customers can use
it for refunds and post-authorizations.
Select Junior
A Java Servlet implementation of a simple text (via HTTP) integration method.
Select Junior enables brandable and configurable payment pages, repeat
billing and call-backs. It is already integrated into WorldAccount. To
integrate with Select Junior the customer requires knowledge of HTML forms.
No scripts need to run on the customer's server.
Select Pro
Encrypted (via HTTP) Java integration method. Used by customers requiring
encrypted call-backs from the Select Gateway.
Select Pro lets the customer have brandable and configurable payment pages,
repeat billing, call-backs, and is already integrated into WorldAccount.
It also features additional security measures and automatic exchange rate
updates. To integrate with Select Pro the customer needs basic Java programming
and web server administration skills, and preferably a server supporting
Java servlets.
Settlement
See remittance .
Shop@ssistant
A method of integrating with WorldPay.
Shopper
A cardholder who is buying a customer's products/services. See also customer .
Shopper
Management System (SMS)
URL:https://select.worldpay.com/wcc/admin
A tool for WorldPay shoppers to manage their WorldPay accounts.
Single
currency transaction
Transaction where the payment currency is the same for both the shopper
and the customer. Developed to satisfy the demands of companies wishing
to transact electronic commerce solely in their own country. WorldPay
support 22 single currency options.
SMS
See Shopper Management System (SMS)
.
Split sale
Where a customer has processed two or more transactions that in total exceed
his floor limit, to avoid having to obtain a single authorization for
the combined total.
Staging Server
Accessible to customers using Select Checkout
, Intershop or Shop@ssistant . The server to which the customer
must move his payment page files (from his local machine) so that Technical Support can transfer
them to the Live Server .
His area on the Staging Server is username.staging.worldpay.com.
Store-builder
An individual or company who builds internet sites from which products/goods
can be purchased.
Store-owner
An individual or company who owns an internet site from which products/goods
can be purchased.
Streamline
ID/Number
See also Outlet ID/Number and
Merchant Number . An 8 digit
number assigned by NatWest that identifies a merchant on their system.
There is one Streamline number for each of the merchant's remittance currencies.
Supplier
Another term for customer .
Support
Could be Customer Support or
Technical Support .
Technical
Support
See also Support and Customer Support .
The Technical Support Team have four functions:
Integration - they set up the WorldPay computers to accept the customer's
payment pages, once he has been accepted by Customer Acceptance .
Testing - they check the customer's site at the testing stage to ensure
there are no technical or operational errors before it goes live. They
will inform the customer of any errors and may be able to advise as to
how to correct them.
Activation - they are responsible for making the customer's web site live.
Upon receipt of the customer's Activation
Request Form (ARF) and after approval from Customer Acceptance , they will activate the customer's
site.
General Support - The Technical Support Team deal with technical queries
the customer may have during the integration of his site with WorldPay.
Asia Pacific Technical Support
Email:support@aisapac.worldpay.com
UK Technical Support
Email:support@uk.worldpay.com
Fax:+44 (0) 870 742 7009
Available:0700 to 2100 GMT, Monday to Friday
0900 to 1500 GMT, Saturday and Sunday
US Technical Support
Email:support@usa.worldpay.com
Terminal
ID (TID)
This number is assigned by a bank and is the virtual equivalent of a PDQ
machine. A TID is assigned for each of a customer's remittance currencies.
Transaction
currencies
The currencies in which a shopper pays for goods/services on your web site.
There are over 160 transaction currencies.
Transaction
Service Charge (TSC)
The charge levied on a transaction by WorldPay. See also Merchant Service Charge (MSC) .
User ID
A unique numeric reference for a user of the Customer Management System (CMS) or of the Shopper Management System (SMS) .
The user probably never needs to know his user ID.
Username
The name used by a customer to access the Customer Management System (CMS) or by a shopper
to access the Shopper Management System
(SMS) .
Virtual
terminal
An integration with WorldPay from the customer's back office, where the
customer can type in payments directly, instead of using a credit card
terminal.
WAC
WorldAccount Customer
WAS
See WorldPay Administration Server (WAS)
.
WorldAccount
An additional option for WorldPay customers who are using Select Pro or
Select Junior. A WorldAccount allows the shopper to make low value purchases
in the lowest denomination of up to 22 currencies. The shopper sets up
a virtual account with WorldPay, a WorldAccount, in the currency of his
choice and "loads" his account using a credit or debit card.
With his WorldAccount username and password, he can then buy goods and
services from participating customers in his preferred currency.
WorldDirect
A fully approved customer acquisition solution for processing credit and
debit cards which operates in over 125 countries.
WorldPay
Administration Server (WAS)
The server on which the Customer Management
System (CMS) and the Shopper
Management System (SMS) reside.
WorldPay
Company ID (WCID)
The unique number that is given to the customer when he first applies to
use WorldPay. This number identifies the customer on WorldPay's database.
It stays with the customer for as long as he is a WorldPay customer.
WorldPay
Customer Agreement
The agreement that the customer signs when accepted as a WorldPay customer.
Both the customer and WorldPay hold a copy of this agreement.
WorldPay
Customer Reference (WCR)
Old term for WorldPay Company ID (WCID)
.
WorldPay
Internal Admin Server
URL:http://wcc.select.worldpay.com/wcc/wpadmin
The internal customer administration system for creating new companies,
accounts, installations, etc.
WorldPay Accredited Partner
Can offer their shoppers the full range of WorldPay products, enhance their
team skills through training and support and earn attractive rewards for
recruitment and ongoing business. They also benefit from aggressive marketing
programmes, comprehensive marketing support material and campaign funding.
WorldPay Affiliate Partner
Can offer their shoppers the full range of WorldPay products, enhance their
skills through training and support, and earn attractive rewards for recruiting
new shoppers.
WorldPay
Select
Transaction Management Service. Select is the middleware between the customers'
web sites and the bank gateway. It is used to capture, store and report
on data submitted to WorldPay. The "products" we offer to customers
are really just the methods by which they can integrate with the Select
service.
WPDC
WorldDirect Customer
WP-EFT (WorldPay Electronic
Funds Transfer)
A software package which enables the authorization and processing of 'cardholder not present' transactions
to the relevant acquiring bank.
In order for merchants to process transactions via WorldPay, they have
to be entered onto the WP-EFT system.